Shop Policy

Free local pick-up from Greenslopes is available (and preferred) for Brisbane customers. Please use code 'LOCAL' at checkout and we will arrange a mutually suitable time. 

Please note: I do not price shipping costs into my item costs and pack ceramic items securely, which requires good quality boxes and effective insulation. For peace of mind, I only use insured shipping options. These three factors play a role in ensuring that my handmade products make it safely to their destination. 

Under Australian law, I am not required to provide a refund or exchange if you change your mind on a Servant Ceramics product. But I will provide you with a refund or exchange if:
a) there is a major problem with the vessel that would have stopped you from buying it, had you known about it at time of purchase
b) it is unsafe
c) is significantly different from the sample or description
d) it doesn’t do what we said it would do, or what you asked it to do and can’t be fixed
e) if an item is broken or lost in transit, you will need to follow Australia Post's protocols regarding compensation for damage before I can replace the item (it may take up to three weeks to recreate an item). 

Please note that the images are taken in good faith. But the glaze colours might appear slightly different, depending on light temperature. 

I am open to customer orders but reserve my right to decline any potential orders that I cannot confidently fulfill due to time, quantity required or if the proposed order is a copy of another maker's design/s.